3. www.myregus.com) and go to the End Agreement section. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) I was a customer with a licensing agreement set to expire on December 31, 2022. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. With whom I spoke until now? Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. This will ensure the agreement ends at the current final date and will not renew further. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. If it has been longer than 30 days, please get in touch so we can investigate further. The company left an official comment to this complaint. They said usually they will refund the retainer one month after the lease is over. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Company CEO: Linda Worthington I have been renting an office space at Regus in Kings Hill for over 12m now. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Hi Hannah, Im sorry if you felt the need to escalate this. I could talk with Myesha. Remember me I sent Briana of Regus an email about how the procedure was going this week. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. We also ensure all reviews are published without moderation. Regus Office rented: Wisma Atria Singapore It goes against our guidelines to offer incentives for reviews. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I got an email from trustpilot. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Our invoices are due on the payment date that is displayed on them. Develop, apply and embed the knowledge and skills acquired by this program to your organization. DO NOT give them your payment info, DO NOT sign with them. If you need further help, pleasespeak with our team member who is already in touch with you. Ts and Cs apply. Our coworking spaces are designed with collaboration in mind. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. We may have received incorrect data. Hi Hannah, Im sorry if you felt the need to escalate this. Regus helps businesses find and create the right workplace for their people. Verification can help ensure real people write reviews about real companies. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Unfortunately, we're unable to help you because we don't have your account information. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. The additional increase in your monthly fee is due to the annual indexation. You will regret signing with Regus. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. They charge an excessive retainer fee. If you were to take direct space or a sublease you would also see these fees in your rent annually. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. They charge an excessive retainer fee. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Contact: +65 [protected] Hi Mike, Im sorry if you felt the need to escalate this. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. 9. I would love the opportunity to help further but havent been able to identify your account. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Were clear about this from day one. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. We have checked and cannot find any payment details set up in your account. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. I will be taking legal action if this is not returned within 28 days (31/03/2023). * All prices shown are valid at the time of inquiry, based on 24-month contracts. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. This is a complete con, and scam through and through. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. If it has been longer than 30 days, please get in touch so we can investigate further. They charge your card for amounts more than stipulated on invoices! We also ensure all reviews are published without moderation. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Such companies should not exist. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. This is really bad customer service. If it has been longer than 30 days, please get in touch so we can investigate further. If it has been longer than 30 days, please get in touch so we can investigate further. It took almost 2 months. Location: Singapore Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. We did not put a "2000 dollars bill in front of you". I have been renting an office space at Regus in Kings Hill for over 12m now. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. We pay those as well. Talk to an expert. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Unacceptable billing practices. BBB is here to help. I couldn't get my retainer and called them. The vital skills students learn will be immediately applicable to their careers. BBB reports on known marketplace practices. I sent Regus how my retainer process is going? After investigating we noticed that your online request was missing. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Helpful (1) Alice C. on 9/22/20 No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Unacceptable billing practices. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. They would not remove the items that I didn't want. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. We found a responsible person where we inform her about the problem. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. GO LITERALLY ANYWHERE ELSE. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. I still did not hear anything back from them. Office staff are always friendly. Find event and ticket information. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? However, we will ask you to go through some security steps as part of our fraud-prevention policy. As you can see from your statement of account, available online (e.g. Lorem ipsum dolor sit amet, consectetur adipiscing elit. You will regret signing with Regus. The complaint has been investigated and resolved to the customers satisfaction. Thats no big deal, makes sense. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Get Regus reviews, rating, hours, phone number, directions and more. I would recommend that anyone considering using this company to think again! It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Please email me at Lorraine.brule@regus.com with your company name and details. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Requesting your retainer refund is very easy: simply log into your online account (i.e. After being in my new office they are increasing rent by 8.7%. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Regus always emphasized that it keeps its policy. They signed me up for things that I didn't ask for - didn't realize it in the fine print. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. He hung up my phone rather than transferring my call to them. Prices are subject to change and will vary depending on the specifically selected products and services. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Weve cut the cost of selected workspaces* for a limited time only. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Find event and ticket information. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. If you were to take direct space or a sublease you would also see these fees in your rent annually. Submit a complaint and get your issue resolved. October 19 You should receive your refund within 30 days after your end date. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. She replied to me by email that my case had been started. I would love the opportunity to help further but havent been able to identify your account. This review was chosen algorithmically as the most valued customer feedback. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. We have office space and more to suit all budgets, in every city of the world. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. International Association of Better Business Bureaus. Hi Mike, Im sorry if you felt the need to escalate this. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. August 31 I really thought that this company would be a good option for expanding our business. The company left an official comment on this complaint. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. And we have the solutions to help you work this way. This course is a must for every manager who aspires to be a leader and a success in his or her career. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Its an automated process. Requesting your refund is easy. They are scammers, and incredibly dishonest. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Your satisfaction is very important. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. I would recommend that anyone considering using this company to think again! If you refuse to pay their bogus invoices they will send you to collections. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. I still didn't get my retainer back. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. this is absolutely gross and scam. 8. Dont lie to customers. When they try to collect the rent, their speed is very fast. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career.