That's easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. Type in " settings " into your computer's search bar. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. A well constructed set of procedures which were easy to follow and solved the problem at step 4. Tried all options. Follow these steps to learn how to find strong scottish boy names with meaning To reset, first find the reset pinhole at the back of the modem between the Power and Ethernet ports. Solution 6 did the trick. 22h23, Mines came back on now. 05:16 PM TOmorrow I am going to try one by one.. Btw, no other devices on my network have this issue. If the issue is still not fixed proceed to the next solution. From the new options that appear, click on, You'll see a list of networks that are within range of your computer, including your own Hub. (No power button? Great with the screenshots too. Try connecting to the same WiFi network with another computer or mobile device like an Android smartphone or an iPhone. Nice job . Some providers must list your router MAC address in order for you to receive internet. if BT is down in the local area. Ive been struggling for 2 weeks with internet connection. I disconnected my VPN and it worked. Choose the name of your Hub (SSID) and click, Now enter the security key and then click. Make a note of your Hub's wireless network name and password. Here is how to check your mobile data on Android while sharing a WiFi hotspot: If you are still experiencing the WiFi connected without internet error after going through all of the methods above, you may need to reset your entire network. Click the "Start" button, click "All programs", and click "Accessories". You can tell which adapter is for your wireless because it will either say that it is for a wireless connection outright or have a wireless mode listed such as 802.11. Is there a report I can produce showing all my network settings prior to resetting them? I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub. It works with the existing BT Fusion service . An example of a router's IP address is 192.168..1 and you'd type it in just like that with nothing else. The router is a Fritzbox 7490 and it has been factory reset and had several firmware updates also. best broadband deals. Click on, You will now be asked to enter your Hub's wireless key. The configuration website URL, such as 192.168.1.1 or 192.168.1.254, as well as the default user name and password are printed on the back of the Hub. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. Press Enter and, assuming you have the correct address, you'll see your router . We've also produced some videos to show you how to connect certain devices to your BT Hub: For instructions on how to connect your games console to your BT Hub, have a look at the manufacturer's website. what could be the possible reason for that? Follow prompts to finish up the troubleshooting process. Right-click on your active network adapter and select, In the Properties window, scroll down until you see. BT Smart Hub type A - All windows laptop show up as no internet but can connect to wifi using phone. If you regularly update your computer but dont update your hardware drivers, you may end up with a communication error between the two due to an out-of-date network adapter driver. So I dont know which option worked for me, but I am very thankful!!! If you find that you now have internet access, that means that one of your security apps has a setting that prevents you from going on the internet. If all of your devices have a connection to your wireless network, but you cannot access the internet, it may be due to an outage with your service provider. If you're still in warranty you might want to consider invoking it as I don't see another solution. It was the time and date settings. Original post - 22nd April 2021: Hey everyone, We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. 6 Troubleshooting Tips, How to Connect the Onn Soundbar to the TV, How to Connect LG Soundbar to TV: All Methods. When first logging in to the web portal, you may be somewhat surprised by the number of options available to you. You might see an option for network sharing. 2. You just need to know the correct IP address. With that in mind, understanding how to effectively navigate this portal is of primary importance for all BT users, regardless of their current activity. Here, both the laptop and phone say connected, but no internet access. If you are still unable to connect, you can try the next solution. From your internet browser, you can navigate to https://bthomehub.home, or you can direct input the IP address 192.168.1.254. We have great WiFi signal, but they all say, No Internet access . This is an amazing guide as I can never remember all the steps. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). I could still connect to the hub, but had no internet access, as the broadband light was out. My issue was: This video will show you how to connect your Nintendo Wii to your BT Hub. I would like to add that this issue has plagued my Tab S4 since new and also my Galaxy S8. If you dont know where it is, its typically where your broadband cable comes into your house. I select "Automatic date and time" in General Management > Date and time and the problem was fixed. Finally this worked. These are your search results, please select one. When it comes to internet connectivity problems, you are likely to experience one of two things. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. 13-08-2020 My internet is connected and wifi too, which I know because the PC Im typing this on is fine. Select the downloaded firmware file and start the update process. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. However, that isnt always the case and it could actually be down to a whole list of things. If your BT broadband home network is playing up, you're not alone. Are you unable to connect to BT Home Hub router on your Windows PC? With some public wi-fi networks, you don't need a password. Go to our email log in page > to log in to your BT Mail inbox. 21h39. All our Hubs have wi-fi as standard and it's easy to connect a whole range of computers and devices to them. If you have it, unplug all your old broadband kit, including your old power plug. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. The configuration website URL, such as 192.168.1.1 or 192.168.1.254, as well as the default user name and password are printed on the back of the Hub. Some teachers will be online but other will get a no internet connection. 7h09. As a BT Broadband user you get access to a wide network of wireless hotspots, mainly through other people's Hubs. They can also allow you to appear browsing from another country which can be helpful when using services with regional differences. Why do my devices keep connecting to BT Wi-fi instead of my BT Hub? Fast start up was the issue, thanks so much! I can connect to the router from a browser on that PC without any problem. Connectivity issues can occur due to your router settings, so be sure to reset your BT Home Hub to the default and check if that helps. BT Homehub is the previous name assigned to what is now the BT SmartHub family of wireless routers modems designed exclusively for use with BT's product lineup. in, 25-06-2020 The default setting is to merge the two together so you see only one network name. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Hold down the Windows key + D together to enter desktop mode. From the home screen, you will likely have the ability to navigate directly to a variety of tools and information displays. We will charge the full price and then apply the . LLUs) but not with other Internet . All you need is the Hub's network name (SSID) and password. Bt Home Hub - posted in Web Browsing/Email and Other Internet Applications: Hi all, I am having a problem with my bt home hub software.I can connect to the internet ok but when I click on the hub . You'll see a list of the names of networks that are in range of your computer, Find your Hub's name in the list and click on it to highlight it. In this case, you can try the next solution, which is directed at fixing your PCs Wi-Fi setup, rather than the router itself. With the help of this tool, you will completely remove the risks that come with installing mismatched driver versions. The problem (rarely) occurs but its on my desktop PC which is Ethernet connected. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. 25-06-2020 Fix #6 seems to be missing something. However today ALL our mobile devices have stopped working We have great WiFi signal, but they all say, No Internet access . If your computer has built-in wireless, turn it on by either using the wireless switch (if your computer has one) or activating wireless from within the wireless software. Disconnect and then reconnect to your WiFi. Solved in option 2. You rock! I have rebooted, reset countless times, tried different channels, tried everything, a network engineer could do! in. A steady blue means that the Hub is connected to your broadband. Once you've done this, click. it was succesful , thanks . number 5 worked for me. Ethernet Interface unknown. If the LED shows there is no connection, the next thing to check is whether there's a problem in your area. Same problem here too.and after your last comment they are quiet. nothing new with Samsung. Here is how to set your time to automatic on Windows: Here is how to set the date and time automatically on an Android smartphone: If you use the Fast Startup feature to shut down and power on your computer quicker, this may be interfering with your connection. 5 Option worked for me. When I closed VPN my internet returned immediately! Hopefully, one of the methods listed above has successfully solved your WiFi connected but no internet issue. You will now be prompted to enter your Hub's wireless key. We offer step-by-step instructions for several tricks that are likely to fix this problem in no time. BT Home Hub 4 and Hub 5. Type this IP address into your favorite web browser to open your routers management console. Knowing this information will determine what steps to take in order to resolve the issue. Update the network adapter. In comparison to 2.4 GHz, a 5 GHz frequency allows faster speeds at a shorter range. However, if there is a hardware problem like a damaged network card or router then you will have to contact a technician. If you want to disconnect then just click. When the light goes off, the BT Hub would restart. Huawei Points Program - Terms and Conditions, Connect your phone to the Hub's Wi-Fi network. 04-10-2021 Your Hub will be called something like BT-XXYYXX. Let the process finish without interfering with your router in any way. Take a small pointy object (a toothpick or a . - last edited The WiFi connected but no internet error message means that your device can connect to your local network, typically to your router or modem, but it cannot communicate with other systems, like websites or servers, on the internet. Are you referring to the text in step 2: control /name Microsoft.NetworkAndSharingCenter? Upon your approval, it will install and fix your drivers. Bro, so so so thank you very much, it was working. There is no single answer to the Wi-Fi connected but no internet access problem. When BT Homehub was first introduced, it was designed to work in conjunction with the BT Fusion service. The wireless light only comes on when there's a problem, so it should be off, Put your device close to the Hub so you're getting a good signal during set-up. Huawei is not responsible and has no control over this third party website. Move the mouse over the network icon and left-click to bring up the, A list of available wireless networks will be displayed. If you find that the root cause is your firewall or antivirus, try changing its settings or replace it with an alternative from another vendor. If you cant find it there, here is how to retrieve it using the Command Prompt and then disable the MAC address filtering in your router: Just as outdated network drivers, an out-of-date router firmware can also cause network issues. Dns address made the difference, After several hours trying to fix my issue, I found it here, extremely useful, thank you guys. My problem was that the laptop was showing connected to the network, but no internet and now its resolved, thanks again!! After the download, right-click on the setup file of the driver, and select. Whenever your computer behaves unexpectedly, its a good practice to run a full malware scan. Note: This configuration instructs your WiFi card to only scan the 2.4 GHz b/g band, and it will not attempt to connect to your router via the 5 GHz 802.11a band. Find help for all the recent models of the BT Hub - including the BT Smart Hub, 4G Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. If you are unable to connect to the BT Home Hub router, we have good news! Just as it sounds, turning your router and modem off, then on again is a step anyone can try, and it does resolve many internet connection issues. Brilliant tutorial.. Thanks a thousand times, so sad I dont know which step fixed it , Wish you all the best in the world Once you've identified the network you want to connect to, then put in the network password to join it. The Hub Manager can be accessed using one of two methods. It might just be a configuration issue, but you may have to replace that hardware piece. When prompted, touch. Another essential fix that you can apply is resetting the TCP/IP configuration of your computer using the Command Prompt: Turning off or disabling IPv6 on your system can be a quick fix when you experience no internet access issues. Use Windows Network Troubleshooter. For users of the BT SmartHub system, accessing the system and administrative settings embedded in this hardware can be accomplished relatively easily. All of your network traffic needs to flow through the proxy server, which means that if your proxy fails, you can experience a number of connection issues, ranging from slowdowns to having no internet at all. Solution: Disable Smart Setup on the BT Hub. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection. 10. XP PC was on TalkTalk. Set it to , Using Googles DNS server addresses as an example, for the Preferred DNS server, enter . Factory reset the BT Home Hub router. Once everything has finished powering up 5-10 minutes later, test your devices again to see if the issue is resolved. How do I connect to a BT Wi-fi wireless hotspot? If you are prompted for an administrator password or confirmation, type the password or provide confirmation. This suddenly started today, until now all perfect!! If you are experiencing this error on a single device, follow the steps outlined in the methods below. Make sure the "Connect automatically" option is ticked, then click on, You now need to enter the wireless key. Open a browser and log in to the Hub's configuration website. Try switching your hub off and then on again. make sure that your router is properly connected to the internet and that it is receiving a good signal. If your computer is the only device that says it has a connection but no actual internet, it is likely that you have a misconfigured setting, faulty drivers or WiFi adapter, DNS issues, or a problem with your IP address. On Monday no lights on the Openreach modem were on. From the "Network and Internet Connections" screen, click on, Click on the "Wireless Network Connection" icon in the main window. Option 12 was the solution to my problem. Does that mean all my ROKU, VOIP phones, Alexa, network settings will have to be reinstalled? So maybe an android feature to ping FB that is used to confirm that the WiFi worksEither way most peculiar!! First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. However, if you still have no internet access on your computer, your best bet is to contact a professional IT technician to further troubleshoot the problem. Thank you sooo much !! Check the guide below to find how to safely do a factory reset, install your drivers and run the network troubleshooter. Log in to the routers management console as explained in the method above. Was weird as was loading stuff while the was beside the WiFi signal for a while but back to normal now. Jessica. This helped me resolve my laptops connectivity issues! in, 12-08-2020 Opening a website in your browser seems to be simple, but in reality, a surprisingly long chain of actions needs to be completed by your computer and other systems on the internet for it to happen. Computer/Internet Issues & Troubleshooting - BT Home Hub - no internet access - This one has me beat! Once you can access your router settings, make sure that the MAC address filtering feature is disabled or that you do not deny internet access to your device with a specific filtering rule. Once they whitelisted the mac address of the router all was fine. If not, you'll need an Airport card or a third-party wireless adapter, Click on the "Airport" icon (turning Airport on if necessary) to show a list of wireless networks that are in range of your computer, From the list find your Hub's network name (SSID) and click on it, Enter the Hub's wireless key. Warning: Updating hardware firmware always has some risks. 04-10-2021 Decided to see if anyone here can help with my issues, cause the guys at BT customer support seem to have no clue. A common reason why you might have an invalid IP is because of a static address set in Windows settings. Unfortunately Samsung`s solutions never went beyond reset, upgrade firmware or try another router. Wait a few moments for it to connect. Weve listed some expert tips to help you fix the problem quickly. Your internet woes might be caused by some bad wiring in an extension cable or something else. Use the routers Smart Setup feature to set up the BT Hub again. Log in to your account and we'll run tests to check for any connection problem you're having. A network reset will change your settings back to their default state and remove all network adapters as well. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Windows 8 shows an icon in the task tray to confirm that the wireless adapter is installed. Sorry not much help, but a bit of background info. Generally speaking, 5GHz is fastest & 2.4 GHz has the longest reach. BT Smart Hub. My tvs are still working kinda very slow but my phones as slow as the Flintstones car ! To fix: Press the Windows key + R and type "devmgmt.msc" in the Run dialog box. Thank you so much. thank you so much!!! Click on the dropdown for your Hub to get started. If you have a router and modem, power both off and unplug them. Learn How to Fix This Common Yet Elusive Windows Errorif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'troubleshootingcentral_com-medrectangle-3','ezslot_6',109,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-medrectangle-3-0'); Lets start with understanding the problem. If you're using a laptop with built-in wireless, turn wireless on by either using the wireless switch (if your computer has one) or activating wireless from within your wireless software. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. If your internet service provider is not experiencing an outage, your router is likely the source of the issue. Let me know if you were able to try the above. Malicious applications on your computer can cause all sorts of problems, including no internet access. 25 Comments. A lot of great stuff here, unfortunately none worked. To get the best possible wireless performance we recommend a dual band wireless adapter. Just unplug the power cable, wait a few seconds and plug it back in.) Decided to see if anyone here can help with my issues, cause the guys at BT customer support seem to have no clue. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out From your internet browser, you can navigate to https://bthomehub.home, or you can direct input the IP address 192.168.1.254. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). ( Next time I check wifi is connected to internet) Im so grateful I did eventually come across this article! The five-year programme will see the company shift from having around 300 locations in the UK to around 30, with a focus on creating new, modern workspaces. If you find that you have internet access when connecting directly to your primary WiFi router, then you can be sure that the issue is with one of the additional devices that you have just removed. Click on the 5GHz Wireless link and click No under 'Sync . Fix them with this tool: If the advices above haven't solved your issue, your PC may experience deeper Windows problems. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. If you only have a router, power it down, then unplug it from the wall. Copyright Windows Report 2023. It supports VoIP Internet calls and is compatible with existing DECT handsets. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. I have a BT Smart Hub 2 and a BT Mini WiFi Home Hotspot. You can re-use your filter and Ethernet cables, so please keep them. No faults reported? In this window, double-click on "network adapters" to expand it. If you are still experiencing issues. Not to be confused with 5G, 5 GHz refers to your WiFi routers frequency. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. If the issue is still there, try updating all your drivers to the latest version. Now, connect the BT Hub to your other router with an ethernet cable - and you're done. Its all very strange that its all gone wrong together, hope they do something about it soon as its pretty annoying as right now am not sure if im on 4g or wifi! Appreciated rw. Hi all, I was changing some settings on my Home Hub yesterday and I noticed that there was an unrecognised device that had connected to the hub. We use a BT Homehub both wired and wirelessly. If your other router is wireless, it's best to disable the wireless access point within the settings, so you can save power (you'll still be able to access the web interface via the . 01:34 PM If you can open websites and browse the internet on other devices, then you can be sure that the issue is isolated to your computer. Click on the title and picture of your Hub to see links to all our help. Once the network has been reset, reconnect to the internet by clicking on your internets taskbar icon. THANK YOU!!!! Turning off fast startup cleared up my problem. This action would essentially force your computer to connect through IPv4 instead. Do not disable security tools permanently. Alternatively, your internet service provider may be down. Guiding you with how-to advice, news and tips to upgrade your tech life. in. Making us to buy their expensive products which are not proper working and their "help" to get the issue fixed are only "connect to a different network", "factory reset" or "software update"! Thanks so much to you and your wonderful website! BT Smart Hub 2. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. These may be located on the back of your router or may simply be admin if youve never changed them before. Check you can make a phone call and that there's no noise on the line. Find its name in the list and click on it to highlight it. Tech Advisor helps you find your tech sweet spot. Very good and thorough guide to step through all of the possible issues for this. Click on a.. All our Hubs have wi-fi as standard, and it's easy to connect a whole range of computers and devices to them. That is why its recommended to only disable your firewall and antivirus temporarily to see if that fixes the issue. 04-10-2021 Then, visit the motherboard manufacturers or WiFi card manufacturers website, download the latest driver version, and manually install it on the computer with the WiFi connected but no internet issue. Either your computer shows that there is no internet connectivity at all or that there is a connection but that you cant access the internet. To install the Wi-Fi driver in compatibility mode, follow the steps below: You can also update your drivers by using third-party applications, that will update all your drivers automatically with just a couple of clicks. 21h43, You know I'm wondering this as it was working perfectly fine before fb, Instagram and WhatsApp went down. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect. Dan, What should I be looking for if it self corrects. Set the DHCP Server to 'No' and click Apply. You are brilliant. You could try another router, maybe at a friends place. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. 21h22. I did step 1 4 then restarted my computer and boom it worked. Every communication event between your computer and the internet includes a timestamp that helps keep the order of processes. 1929 wheat penny. VPN connection enabled on your device. Users . If it doesn't, move on to the next method below. Connecting a mobile phone, tablet or Kindle. In the bottom right-hand corner of your screen, right-click on the network icon in your taskbar and select the , Ensure that both the IP address and DNS server address are set to be obtained automatically, then hit, In the top left corner of the window that opens, click , This will open one more window displaying how your IP address and DNS server is obtained. online troubleshooter. You will want to find the root cause of the problem before you start adding back any component that interacts with your internet connection. Here are 6 quick steps to fix your BT broadband internet connection back up and running. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Sorry for no help.Please select the following methods to obtain more support: After clicking the link, you will enter a third-party website. On a friend's Huawei router both devices seemed ok. Because of this I gave up trying to fix it some time ago. They're on the back of your Hub. Next, click on a dropdown to get help connecting different devices and operating systems. 12:51 PM Step 2: Disconnect from your main BT Hub and connect either by Wi-Fi or ethernet to your old BT Hub, you should not have internet access, otherwise you're connected to your current hub. RESET YOUR ENTIRE network seems drastic and sounds like I may be digging a deeper hole. WiFi connected but no Internet connection, Re: WiFi connected but no Internet connection, XucurRe: WiFi connected but no Internet connection, Announcements, Guides & Community Updates. If you have identified the application that causes your internet connection issue, but you cant figure out why then your best option is to replace that app with a similar tool from another vendor. Just plugging the ethernet cable in, icon says connected, but clicking IE displays 'could not be connected' I saved your site for any glitches in the future. Connect your phone to the Hub's Wi-Fi network. Thank you! Once this is done, check if the problem is resolved by enabling your Wi-Fi and reconnecting it to the BT Home Hub. These include information relating to your current wireless network status, a report on the specific devices that are currently connected to your wireless router, a performance evaluator which will allow you to test the strength of your connection, as well as a gateway to access both the 'Smart Setup' feature and the 'Advanced Settings' portal.