Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. - Calling from within the UK: 0333 014 4512 Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. We class a complaint as any expression of dissatisfaction whether written or verbal.. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Worked for this company and had a bereavement. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Anonymous Employee in Northampton, England, I applied online. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} document.documentElement.initCustomerAccountsModels++ But your website/automation are pretty poor, so only 3 stars. We are investigating your comments and will contact you shortly. Kind regardsSophie. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. Your product is good, and well rated by others, so I gave you 3 stars. _W.storeEuPrivacyPolicyUrl = ""; Reviews from Staysure employees about working as a Customer Service Representative at Staysure. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. A free inside look at company reviews and salaries posted anonymously by employees. Please check with your phone provider if you are unsure about how much a call will cost. We use dedicated people and clever technology to safeguard our platform. Thank you. - Email address - Full name - Telephone no. your insurance policy. If there is a problem with the password chosen this should be explained. Have you been complained about? Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Still requesting further information whilst she was on her death bed. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent //--> document.dispatchEvent(initEvt); We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Even though you can earn a lot with the bonus, the bonus system is unfair. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. This was just batched in with any normal claim, just as if Id lost my purse. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. initEvt.initEvent('customerAccountsModelsInitialized', true, false); It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Anyone can write a Trustpilot review. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. She had to cancel her holiday to undergo treatment and submitted a claim. Thank you. .blog-header h2 a {} Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. We are remunerated by commission for the arrangement, service and renewal of This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The process was quick and easy and Lisa was very pleasant to deal with. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. It should be made more simple. If youd prefer to speak to a member of the team on, please call us on: Team leaders are always on hand if needed. Staysure is a trading name of TICORP Limited. The advisor was very helpful and explained the various options available. #wsite-title {color:#000 !important;text-transform: uppercase !important;} #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Sunday 25 December: Closed achieve performance targets across their product portfolio. Full-time, Part-time . Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. #wsite-title {font-size:36px !important;} Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. Stay sure have been helpful so far. Not everything they do makes sense. They are passionate about supporting new people into the business and we receive great feedback. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Learn more about Resolver Pro and how to claim your business. var ASSETS_BASE = '//cdn2.editmysite.com/'; left: 0 !important; We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Replies to negative reviews in < 24 hours. _W.customerLocale = "en_GB"; Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Offer comprehensive training to fullfill the role. {"navigation\/item":"

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