If you don't like it then shop somewhere else. Which i spent $250+. I didn't think too much of it but, this las visit I thought I needed to complain . Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. I am sorry to say that I have to disagree to this policy. amount of $29.00, to be paid with check. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. You can exchange your returns for anything in the store, even if it's not the same type of product. What if I return my products after 30 days? He only wore them for no more than 5 minutes. Find the In-store Aisle. Release. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. I had this kind of incident happen to me two other times at another Ross location. Still, where is my $2.24 or $2.25 tax return?!?! If not, we will need to see a replica of that item from within our store. It was too cold to wear. Answer (1 of 4): Here are Target's refund options. It's been 2 business days and still no refund what do I do. The only way a store can compensate for losing money like that is to raise the prices. I have spent thousands of dollars at various Ross stores. i also have my receipt but dated back from 2019. Can i ask why or should i go back and lt the store know. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. @Deanna James; You have to get it back how you paid for it. The Ross return policy is 30 days, allowing customers to bring their items back to the store. I had my receipt also! Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. I'm just hoping that someone can explain this policy to me. Why can't Ross honor a legitimate mistake. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. Tap debit card. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I can't get ahold of anyone. A couple days later I checked my credit card and did not see the credit on my account. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble. Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. Ross is not responsible for lost or stolen cards. Discover Network (For Canada, Discover is only accepted at major Airport locations) Renters without a ticketed return travel itinerary will need to provide a credit card with sufficient available credit to cover the estimated total amount for the rental and a deposit between $200-$850 depending on the rental location and class of vehicle . Obviously it doesn't have price tag but some other tag. It's like "Thanks for your money, now f*ck off! To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. When will I get my refund for a purchase I made? - Help For any reason, if you are not happy with your purchase from Ross, then no need to worry. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. Solved Required information A note receivable is a written - Chegg I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . I will never shop here again. We can't take back a dress after you've had your fun with it because we can't sell it again. I put down my purchases and walked out of the store. We do have a 30 day limit but i harldy ever seen that policy enforced at my location. Anyway I'll definitely choose a better experience with Burlington next time. They too refused to help me! To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? Be prepared to show a valid photo ID when making a no-receipt return. Will Ross refund my money for this without the tag and it on the receipt? See Also: The 2 Best Days to Shop at Ross to Save Money. Styles, colors and items will vary by store. Bought a shirt I didnt realized was stained. Below are the steps you can perform to enter a debit card return. They honored the store credit which was almost $100 even though it was a different state and years later. The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. When it comes to clothes it's super messy and you can't even get different size for any peace! We and our partners use cookies to Store and/or access information on a device. How will I be refunded for my return? I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. I love my job and also remember the attitude you give is what you get backCustomer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful. How long does it take for the money to be put back on the card after a refund has been made at Ross? No, merchandise cannot be purchased online. NEVER WILL ENTER THE STORE AGAIN. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. Is a Ross Dress for Less catalog available? The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. She opened the gift on Christmas and excitedly asked to try them on. 10 percent note from a customer at the time of a product sale. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. ), so it's always better to use a credit card. How To Write a Return Policy (+ Free Template) (2023) - Shopify We do not give you cash back for debit card returns. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. -Any free-standing credit card processing unit or Point of Sale system. Take along the item and its invoice. I had to argue with store clerk. I actually am a retail associate at Ross. They also advised me that my drivers license has been blocked do to returns without a receipt. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! Returned two days later to purchase matching shirt & misc., approx. Host Of. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. So I'm out the total of 23.00 dollars. I printed my bank statement proving that I had purchased the purse on Saturday. Did you forget the return deadline? they can just repeat "ask ross top management for an explanation", Manage Settings I read Ross return policy but didn't find any thing about returning within 24 hours require ID. To make way for new merchandise, we regularly mark down slow-selling merchandise. Why Paying with a Credit Card is Safer than Debit Cards or Cash - CNBC If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. I did leave the designer tags intact. You will get your refund in the same form as the payment method. You can request the information this database has on you just like you would your credit report. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. I'd prefer to pay more, shop major dept. WHAT A SCAM!!! Just bring it into any Ross store and theyll set you up with a new gift card. NO WAY! When I noticed someone was on a return line. Contact the bank to recover funds. This has been a lesson learned to not shop at stores that are not trustworthy. A day hasn't passed by. Estimated Refund time: Credit or debit card. What??? Now, I have never seen a pair of women's short that cheap. H tried to return them with receipt and would not take them back. Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. Why? She then asked for my receipt. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. I need to return some of these items and this is one of them. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. I been buying tennis shoes from Ross for about 9 years I never had to take anything back. Tj max&Marshall's will be around. Note: Protect your cards like cash. I can always find something to buy there. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. I went in to the Ross in Hemet California today to do a return. Guide to Returning Gifts | Retailer Return Policies - Consumer Reports A credit card is guarded from fraudulent activity and some . You need to keep the item in new condition to qualify for a return. RIDICULOUS!! I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. And it's in a more lively area too. Items paid for with PayPal prior to September 13, 2022, will be refunded to a Target GiftCard. In addition, they required me to I will not buy from Ross any more. I had a really bad experience today in Ross on Limestone, Pflugerville ! However my advice to you as my fellow consumers are as follow: Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! After only having it for one day.really???? As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. Their return policies really stink. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. I feel like they took advantage of her. Clearly the message sent is that they don't value they customers. Require. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" I have been to Marshals, TJMaxx and all other stores and none have such policy. Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished? I feel they could of made an exception since the product was clearly defective. Well, I'm not one of them!!! I brought the shirts back with all of the tags and the original receipt. Response was yes they should but sorry. What's the return policy? I want to return it, but I do not have the receipt. How to enter a debit card return? - QuickBooks Manager said the employee at check out shouldve told me. The saless person said No they don't refund cologne. Really the worst experience ever! I was not denied the return. Next morning, went to 2nd Ross store and found more towels but still not complete sets. Even the dollar store has better quality than Ross. They are not wanting to see a boycott on their stores. Our guide will cover everything about the Ross return policy. I Bought 2 Jackets And Returned One Of Them The Same Day. Manager Tells Me I Need My I.d. When I got home, he tried them on and it was too big. Yes, technically you can rent a car with a debit card. Lots of stores ask for this and are not required to list it in their refund policy. I won't but a thing from that ratty store again. They told me that I had to wait 48 hours, so that no identification would be asked? The refund will be initiated only if approved by their. Ways That People Can Steal Your Debit Card Number - Home | PocketSense It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). It would be better for them no to sale this kind of merchandise. When making a return where your original form of payment was a debit card, your return will be added back to your back account via your debit card. For your information, and again: He doesn't like the smell so we asked if he could get a refund. 9. How to Find Proof of Purchase of an Item Bought With Credit Card Being mean and nasty to Ross employees does not mean you will get what you expect either. I have been shopping at Ross for decades and consider it my favorite store. I want to return an item but I no longer have the original card because I got a new one. Bs all they have to do is put another tag on it!! I said ok and handed over. They were much less than the ones I were exchanging which the Associate said it was okay. On Tuesday I purchased apps 160.00 in merchandise. Ross also offers an extended return period to their customers during the Christmas holidays. WHAT!!! Register will say "please wait" and prompt the customer for their card and pin. Continue with Recommended Cookies. I was told that I wasn't getting any no ey back since it took me a month to notice it. Just BAD business ! While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. Now he's out $21.00. It was a 10kt gold Love-knot design. On Monday, I wore my purse proudly. Can my grandmother get her money back? Any feedback from Ross would be greatly appreciated. I bought a nice flowy cover and I don't really find it appealing anymore. Went to Ross at the Kendall and US1, Miami, Fl. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. (This is to prevent theft and fraud.) I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. Never Ever Buy Purchase Perfume,they Dont Accept Returns Once You've Removed Plastic..the Scent Doesnt Last For Long, Such A Waste Of Money :(. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. Refunds - Walmart.com Needless to say I threw it away and wasted my money! Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. A signature may still be required for returns with a receipt as well. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Heck, some will even give you a ~3% discount for using . Ros store is rubbish. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping. I have returned items before, with the receipts, and have had no problems. How Long Does A Debit Card Refund Take? - SuperMoney I recently visited a Ross in Deptford NJ. A debit card refund will usually take 3 to 10 days to process. Ross Return Policy: Here's What to Know - The Krazy Coupon Lady They were gorgeous and if they looked good "ON" me, I would have kept them. He added that he would accept the ID of her son who was with her. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. Start Return Online. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. What a scam horrible service. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. Can you rent a car with a debit card? | MoneyUnder30 3)keep the tags if you need to staple them to the receipt If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. Yes, if you are shopping on behalf of a charitable organization. Associates returns must be done with a receipt. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. When I finally tried on the dress at home the tag was missing. To just get my money back?! I'm done with Ross. A purchase is a purchase! Unfortunately, she didn't say anything and I thought that my card had been refunded. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. She was extremely rude and I left store in extreme disappointment. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. I just wanted to exchange for a smaller size. they were priced the the ABSOLUTE full price i originally paid. It was in new, mint, as-sold-as condition with the receipt. Returns are costly to process, restock, and ship. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. With a debit card, you are only liable for up to $50 if you report the charge within 48 hours and only liable for up to $500 if you report it within 60 days. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for.