Make sure that these are not punctured if they are air-filled. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Bolts provided are rusted - poor quality control. Make sure all connections are secure and there arent any exposed wires or noticeable burns. If the wheel spins only when the battery charger is plugged into the scooter then the . As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. . 0000002873 00000 n Frequently Asked Questions - GOTRAX Official Site Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Of course, with any new or growing technology there are often hiccups along the way. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. - Very dangerous as you can be cruising along and the motor completely shuts off. Grab the new battery pack and ensure that your are installing the battery pack correctly. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. When you plug your charger into the wall, the indicator light will turn green. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. The odometer illumination was bright. So, 3 hours for 4 bars = 45 mins of charging time per bar. 110 0 obj <> endobj xref Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Entice customers to sign up for your mailing list with discounts or exclusive offers. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. GOTRAX. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. These codes will pop up over your console's display when there are issues within your electric scooter. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. If damaged do not proceed. Find your product below and click the link to be directed to the specific information for troubleshooting. Shop safe on GOTRAX Official website. It's a 36V 6 Ah battery that offers higher performance. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Check the lights, the brakes, and all the features, and make sure they are all working properly. There is no doubt that hoverboards are a popular and fun way to get around. You can recalibrate your Gotrax hoverboard by following the instructions above. 0000009925 00000 n Not much help really. All rights reserved. All I've done is adjust the brake pads to prevent rubbing. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. After rare 'F' rating from BBB, electric scooter company GoTrax responds It will display all specifications more visibly. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Can't get the scooter to start. When the battery is fully charged it will change from red to green. 0000002987 00000 n Also if there is a critical mass here, we may be able to have the company fix their problems. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. To power the scooter off, press and hold the red button for 5 seconds. If the scooter is off but still takes off, this means that the control box is damaged. You can now turn your hoverboard back on.*. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Gotrax Hoverboard Troubleshooting - besteride.com Fix Water Leaking From Air Conditioner. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. I am on the hook to pay for shipping to send back their poorly made products. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. This may be caused by several factors, but luckily there are solutions to all of them. Include an image for extra impact. First, plug in your charger and make sure that it works before continuing. E02 - Adjust your brake calipers so that they operate effectively. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. GOTRAX - F5 Electric Bike. . Always be sure to consult the . Missing tire extension - poor quality control. If there is, youll need to buy another one and replace it. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Learn more about your GOTRAX from full overviews and specs to troubleshooting. E07 - Replace Motor or Motor Wheel Assembly. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. The GOTRAX Electric Scooter Troubleshooting Guide Motor stutters with rapid jerking and wont go.. possible motor failure. Make sure the petals are level with each other and on a flat surface. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Please Note, some electric scooters share error codes. Problem is from inside the tire assembly. Visit the Gotrax . Happy to help! GOTRAX sent me a battery and a replacement handle bar. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Aug 15, 2020 No. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Gotrax GXL v2 problem : r/ElectricScooters - reddit It was the front wheel so more difficult, cost 40 for replacement. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. *You may need to perform a recalibration up to three times to fix your issue. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Its possible the quality slipped with the V2, but they are basically the same scooter. Search General questions or product specific choose what you're looking for from our awesome drop down menu. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. In removed the old handle bar and battery and installed new one. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - The problem with your Gotrax scooter may be a loose connection or a dirty charging port. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Thank you GoTRAX for fixing my 7 year olds birthday gift! This is one of the most common problems we hear about, so it's always worth checking first. I kicked off the odometer began registering speed. Troubleshooting Your Ride - GOTRAX.com They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. If you have done these things, but are still having trouble, please contact customer service. If you can not grip the top with your fingers use a pair of pliers to assist you. Has refused refunds. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Gotrax Gxl V2 Commuting Electric Scooter - Black : Target Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Next, check to see if there is any damage to either end of your scooters charging cable. Find your product below and click the link to be directed to the specific information for troubleshooting. Press J to jump to the feed. The difference is, these are much more fun! From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again!