endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is the recommended fare payment method and offers ferry customers a discounted fare. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Metropolitan Transportation Commission . Tab will move on to the next part of the site rather than go through menu items. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream A: Many others are praying, as well. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. EMC /Tx BMC If do not tag on and/or off, you will be subject to citation. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. /Tx BMC f EMC Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Clipper cards will hold a maximum of $300. (visit our Chase Center Servicepage Learn More What do you recommend for getting this resolved? A reader in a prior column thought $300 had disappeared from an account. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Min of $5. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Note that only cash value can be directly transferred. Key Clipper information translated to Chinese. H*2T0T3415Rf& Clipper is committed to protecting your privacy. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. What can I do with an online Clipper account? That will show you the cost of each trip. Phone. 0.749023 g EMC BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. f Credit Card Type (check one): o MasterCard . Learn More about the future of clipper (external link). Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Key Clipper information translated to Spanish. My spouse, relative, or close friend needs help managing their registered Clipper card. You can also log in to your regular Clipper account to see your balance and download a transaction history. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. You can have multiple adult cards associated with a single account. Its also required if you want to set up automatic reloading. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. H*2T0T341f& E\\y\F@B.DHR!"g/ endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? H*2T0T3415Rf& Clipper is a regional transit card that can be used on all transit in the Bay Area. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream If not, you can check your balance and add value to the card at a ticket machine before starting the journey. If your card is registered, contact us so we can block your card from further use. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. If you ever lose your card, well replace it and restore your value for a $3 fee. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream If unsuccessful, your Clipper card may be defective or damaged. Directions to Zide needed from Union Square. There is a $5 fee for this service. EMC endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream IMPORTANT: Clipper cards will hold funds for . E\\y\F@B.DHR!"g/ If you cannot tag your card successfully, try on another device. All Go Pass users should register their Clipper cards on Clippers website. about the future of clipper (external link). You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. If you ever lose your card, well replace it and restore your value for a $3 fee. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Key Clipper information translated to Chinese. But alas, no longer on bART as they now wont let you exit like they used to. /Tx BMC Fares are for one-way travel. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream I only pray theyre still there. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. EMC https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. BARTs Treasury Department will then process the refund. H*2T0T3415Rf& I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Visit the Go Pass eligibility page for more information. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. Your session is about to expire due to inactivity. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Roadshow. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. At your request, we can mail you a new card with your balance restored, typically within 2 business days. You can add value, see what's on your card, and see recent transactions. /Tx BMC Choose to stay logged in or to log out. No service to Chase Center atthis time,stay tuned for updates. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refund tickets with a remaining value greater than $1.00. What should I do if my card is lost or stolen? Only registered Clipper cards are eligible for refunds. Hope this doesn't break the bank for you. EMC /Tx BMC Otherwise, you will be logged out automatically. H237402VH2P0P04341Qf& Pay With https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Phone. f If this happens at any time, please call Clipper at 877.878.8883 for a refund. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. Phone. All rights reserved. Visit our VTA Smart Pass page for more information. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Enter and space open menus and escape closes them as well. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. However, each Go Pass user will only get two replacements per calendar year. 2020, Metropolitan Transportation Commission. This is one option for using up the funds on a paper ticket you own. EMC I havent needed to use it in that time. H*2T0T341f& $16.99 10% off. For youth, seniors, people with disabilities and low-income adults. H*2T0T3415Rf& E\\y\F@B.THH!*o* Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. /Tx BMC It is recommended that items of value be insured when selecting this option. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. /Tx BMC Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Oakland plans to unleash pothole blitz to fix notorious street damage, Los Gatos: Hundreds still without power as Black Road repair project finishes early, Dear Abby: I love my wife but I think I better get divorced, Dear Abby: My wife said she doesn't like it, but it's part of my life, Harriette Cole: She has gone too far with the remote work option, Bobcat seen using Highway 17 wildlife crossing hours after it opens, Authorities: Man bombed PG&E transformers in South San Jose, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, William backed Harry and Meghan's eviction, prefers brother never 'set foot in England again', Map in Murdaugh murder case: 5 deaths and a mysterious shooting, Ask Amy: I didn't ask for what I wanted, and I'm sad they couldn't guess, Miss Manners: I felt bad that they all skipped her baby shower -- and then I found out why, As Adderall shortage continues, DEA plans to limit some telemedicine prescriptions, House where JonBenet Ramsey was found dead listed for sale for almost $7M, Columbia University permanently drops SAT, ACT admissions requirement, The Waterbed Doctor: California retailer lays claim to retro bed with nearly 40 years of service, sales, Felonious Florida podcast: Missing teenage girl leads to several cases of child sex trafficking, Do Not Sell/Share My Personal Information. Options to Oakland Airport from Union Square. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. /Tx BMC Clipper's on your phone! According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. E\\y\F@B.DHR!"g/ /Tx BMC If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Paper Tickets E\i\\ Graduate students are not eligible for a free Go Pass after this date. For more information, please refer to our pre-tax payroll deduction web page. I have a whole collection of stored value transit cards from many places! endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. All Access Digital offer for just 99 cents! Then you wouldn't have to bother about a refund. Station Agents can also provide pre-addressed envelopes to Treasury. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Should I stay at a hotel near the airport? You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. f safe parking at hotels near Oakland Airport?? Yes, you can manage your account using the Clipper app and in your mobile wallet. 0 0 10.146 10.364 re Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Otherwise, you will be logged out automatically. (Some limitations may apply.) *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Your Clipper card will not be returned to you. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. E\i\\ endstream endobj 224 0 obj <>stream A: No. Refunds are subject to the fees in Section 10. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. For faster replacement, you also can pick up your replacement card at an in-person service location. New to Clipper? 0 0 10.146 10.364 re endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. /Tx BMC Key Clipper information translated to Chinese. And Metro card. Pay With If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. HD 0UR K(EP%xg:#6(=VU-zTqwn?p A: Fire off an e-mail to clipper@bayareametro.gov. Log in to your profile to sign up for occasional updates. And Orca card. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. The VTA Smart Passallows unlimited travel on VTA buses and light rail. Someone else may be able to use it. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. And my Oyster card. Registering your card protects your card balance and allows you to set up an online account. It's just $3. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream I no longer need to use Clipper. Due to observed delivery issues this is a less secure option. At your request, we can mail you a new card with your balance restored, typically within 2 business days. E\\y\F@B.THH!*o* I dont think you can get back the basic Suica fee either. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. What a scam! Opens in new window. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. New. Only registered Clipper cards are eligible for refunds. Your session is about to expire due to inactivity. 0 0 10.1455 10.364 re Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. EMC EMC 7) d"W0%Q T 0 6 The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. There is a $5 fee for this service. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. This is the version of our website addressed to speakers of English in the United States. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Does this mean my card is worthless and I might as well toss it? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. EMC I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. You can add value, see what's on your card, and see recent transactions. Your refund request will typically be . The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. EMC With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Clipper App. How many people do not know and never retrieve their funds? https://www.clippercard.com/ClipperWeb/pay-with-phone. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. 0.749023 g EMC EMC EMC For more information, including fines, please see Caltrain's fare evasion policy. Your session is about to expire due to inactivity. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. -=9&_j?N3?vjUaFXpJ| 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Be sure to review the paper ticket fare chart at the station. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. /Tx BMC bFrADhDwzeCJt>HJG()qCFY9Vq{$s? As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . Its also required if you want to set up automatic reloading.