what are the ttec engage products

Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. 0000002238 00000 n Find and engage customers across all channels. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000003025 00000 n 0000006176 00000 n from 8 AM - 9 PM ET. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. The experience economy has created an explosion of interaction volumes across a myriad of channels. Contribute ideas and improvements for software products . U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream PR Newswire (US) Full Year 2022. from 8 AM - 9 PM ET. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. Elevate your sales team through sales outsourcing, including a customized growth services playbook. It operates through two segments: TTEC Digital and TTEC Engage. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. 6 Reasons to consider nearshoring now GET THE GUIDE. Want more insights every month, delivered to your inbox? The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Privacy Policy. Guaranteed. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. We make it a point to make sure all our employees feel valued and . TTEC is proud to be an equal opportunity employer. Digital CX Jump-Start. The best partners. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 This site uses cookies and by using the site, you are consenting to this. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . 0000124950 00000 n Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. 28 0 obj <> endobj xref My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. r\a W+ TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . Custom built to solve your specific challenges. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. This site uses cookies and by using the site, you are consenting to this. 0000001643 00000 n 0000042393 00000 n Contact . 0000042702 00000 n . 0000074155 00000 n Consumers choose where, when and how they interact with you. 0000007838 00000 n We make it a point to make sure all our employees feel valued and . There is nothing worse than a dumb bot. 0000030379 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000022096 00000 n Make them. It also provides tolling and transportation. 0000007344 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Yes, it is possible. Privacy Policy. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. TTEC Engage is a 60,000+ employee service company . Design your CX to eliminate pain points and reduce churn. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. H\n0y Customer experiences, from marketing to sales and service, are now reflections of the brand. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). %PDF-1.4 % Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. It operates through two segments: TTEC Digital and TTEC Engage. Everything you need to reimagine your CX and make your customers smile. 0000194296 00000 n "I'm thrilled to join TTEC at this pivotal time. from 8 AM - 9 PM ET. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. When it comes to your customers, only the best technology will do. Disconnected systems create disconnected customer experiences. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. 0000003537 00000 n Bringing smiles is what we do at TTEC for you and the customer. With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . 0000001676 00000 n Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. r\a W+v%J+aW] v%* Financial highlights for the two segments are provided below. Your customer's journey, guided by technology. . 4 ways to orchestrate What You Bring to the Role. When typing in this field, a list of search results will appear and be automatically updated as you type. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Now, how cool is that? Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. Please indicate that you are willing to receive marketing communications. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy Operating Income was $48.7 Million or 7.4 Percent of Revenue. Optimise your contact centre Learn more. "I am excited to welcome Chuck back to the TTEC family. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. When typing in this field, a list of search results will appear and be automatically updated as you type. V"x(aL|i4c#\rFXX~lle4|Q;M From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. 0000028129 00000 n Find and engage customers across all channels to accelerate growth. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. What You'll Be Doing . 0000017236 00000 n What you'll be doing: XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. 0000008977 00000 n Don't wish for happy customers. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z For 40 years, our business has been helping companies make their customers happy. 0000003710 00000 n ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Get the agile tools to transform your total experienceone stage at a time. 0000119092 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Engage. Empower your frontline employees Learn more. To learn more visit us athttps://www.ttec.com. 0000017351 00000 n Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. We combine leading technology partnerships Empower your employees with the right training and tools to deliver amazing customer experiences. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. 0000006709 00000 n Humanify(R) @Home. Do Not Sell or Share My Personal Information. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . Subscribe to our free digital CX publication, the Customer Strategist. 0000001176 00000 n We make it easy. )~&njp~~? fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? journeys, 5 digital transformation We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. 0000043061 00000 n Whether you are starting from scratch or have a plan in place, we will meet you where you are. EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events.