your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. The active codes can always be found on our Promo Codes Page. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. We strive to resolve any dispute amicably. Additionally, a small number of itineraries do need to be booked via an agent. I have questions about baggage. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. You will need to input your traveling companions' details before entering your credit card information. A refund must never exceed the original payment amount. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. How do I book seat assignments and meal requests? Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. +1 617 321 3281 if you booked online through our website. All prices are subject to availability and can be withdrawn or varied without notice. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! Search for the total number in your party and log in (or Sign up) as yourself. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. Masks are now mandatory in airports, train stations and other ports of travel. You also can't split it between multiple flights. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. These terms were last updated on 17 September 2018. combination of at least two of the following components selected before If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. There are a few exceptions that must be booked on the phone with our agents. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. It is entirely at the airlines discretion to provide you with a seat on a later flight. You must not make any booking unless you understand and agree with these Booking Conditions. Yes! Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. If you look up reviews of tripmate, you will see 1 star across the board. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Choose one of them and take advantage of the discount! This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Many airlines are updating their policies regarding travel credit use deadlines. If you are not finding a price point that works for you, continue to check to see if something becomes available. Good. Most airline tickets do allow changes for a fee, plus any difference in fare. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. StudentUniverse is on a mission to make global experiences possible. On the checkout page you can enter the details of the card you will be using. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. However, sometimes the deal may not be available for all dates or to/from all airports. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Standards and ratings may vary between countries, as well as between providers. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. We really cant speak to any insurance questions. First, visit the link for Studentuniverse Refund Policy Coupon Code. Sound good? AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. If this is not the case, you must let us know. It is your responsibility to ensure you have the proper visas/documents. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. All refunds will be delayed until the situation stabilizes. But ATOL protection does not apply to all travel and travel services. We will try to reach you again as soon as we can. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Most Popular. However, some countries (Iceland, Greece, etc.) No compensation is payable in respect of minor changes. Save your details for a quick and easy checkout process. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. We have unique discounts available for students and anyone under 30. (Opt out at any time). And ICYMI, you dont have to be a student to book on StudentUniverse! Additional costs are your responsibility. Prices are subject to increase prior to the time you make full payment. Refund Policy. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Failure to produce either may result in the provider refusing to honour the reservation. StudentUniverse is not an insurance company. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Travel insurance is recommended for all bookings. We are experiencing unprecedented volumes of calls and messages at this time. Are the prices I see on your site in U.S. We know, its very confusing! We accept most major debit and credit cards. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Your travel credit is associated with your original booking. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Do not book a roundtrip flight only to use the return portion. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please ask us to confirm what protection may apply to your booking. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Baggage is entirely at owner's risk. We cannot issue a refund for you if the airline policy does not allow it. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Please be respectful of our time and other people who need help too and just message us once. For all online air bookings, full payment is required at the time of purchase. Conditions can change rapidly in a country at any time. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. Some tickets also may have multiple airlines. That page has the latest coupons, promo codes and deals etc. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Most airlines have issued one free change and you may be eligible to cancel for future credit. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. Prices are not guaranteed until full payment is made. When you book with us we will look after you until you arrive home safely from your travels. You can view any fees associated with canceling your ticket under the My Trips section of your account. We will advise you of the carrier operating each flight in your itinerary. If you would like us to petition to the airline for a special request, we will advocate on your behalf. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Amendment and cancellation policies differ per hotel. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. You are solely responsible for any such fees. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. I had leave revoked in the military and had to cancel my trip. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Almost always, latest coupons and promo codes can be found there. We will advise you of the amount of the deposit and date for final payment at the time of your booking. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. Please allow adequate time to obtain any such advice or documents. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Well be with you within a few days. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. Change rules and fees can vary tremendously. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. How do I change or cancel my flight ticket? Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. Enjoy the discount! You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. LAST UPDATED: March 3rd, 2023. We strive to make sure your travel arrangements are satisfactory. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Tuition. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. A flight disappearing from your account typically means that the airline has cancelled it. Tuition and Fee Policies in the Event of Campus Closure. Prices are per person and inclusive of tax unless otherwise indicated. Airlines generally do not allow changes to your routing or name changes. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Individual services and tour organiser packages. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Search for the total number in your party and log in (or Sign up) as yourself. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. So call once, get in line and hang tight! Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. Sometimes airlines provide us with fares we cannot display online, even to our members. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. Airlines have been updating their policies regularly as the situation is changing. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. Sometimes airlines provide us with fares they do not want displayed to the general public. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Become a FREE member to access our exclusive student travel discounts. You will need to have their legal name as it appears on their ID and their date of birth. Travel for less and live for more with deals, contests and more. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. Verify your student status to purchase exclusive student fares. Please note that carriers may be subject to change. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. Fulfillment of a request cannot be guaranteed. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. We will message those requirements to you (if there are any) prior to you making any purchase. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Such terms and conditions may be disclosed by use of hypertext links. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Your travel credit can be found in My Wallet. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. A package arranged by us will be a These include: In these instances, you would need to contact us for help completing your booking. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' You also can't split it between multiple flights. Please check your airline's policy. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). Give us a call back when you're ready to rebook. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Our agents cannot enter these codes once an order has been placed online. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. Maybe. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . All rights reserved. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. If your search has some of these special fares available it will be messaged in the search results. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. If you require your confirmation email to be resent please contact us. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Refund Policy. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. Minimum stay and maximum stay rules apply to return and multi-stop flights. Unfortunately if we cant reach you, our agents have to move on to help other customers.