Surprisingly decent food and more than expected. And yet their pricing still screams full service carrier.. LH has lost its way, the brand positioning is a mess and customer service at all-time lows: They position LH as premium, yet create these ridiculous light fares. So it doesn't affect your scenario at all. The only reason to not take Ryanair is if you're travelling to a city where they use secondary airport, or when the schedule doesn't suit you. You can find out more about which cookies we are using or switch them off in settings. Tipping for wheel chair assistance 6:02 pm. There are no operational reasons that would prevent a seat change. I think you're jumping the gun here when assuming the worst. Posted by MA Traveler (S.F Bay Area (Marin)) on 02/17/23 01:16 PM. This upgrade is not valid on flights operated by other airlines. (Yeah I now believe what those Jewish passengers went through with Lufthansa agents at Frankfurt). If they don't go well there very well could be another strike. Lufthansa is the biggest joke of Europe. And I do prefer flying with Ryan then with you.. keep up this attitude See how far gets you, This is ludicrous. Using your booking code you have access to all your flights. We are using cookies to give you the best experience on our website. Lufthansa planes are getting a major upgrade. Others too. But strangely only at FRA. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. Well Lufthansa if I don't want a seat you choose for me , then I simply won't fly with you. Pretty soon, they should all be wearing Black Shirts and a Swastika. Find Cheap Flights. In addition, you can enter passport and . Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. They changed our seats! Service is terrible: ground service at secondary airports is outsourced to untrained staff, needing 1h for biz class check-in, once it's your LH has lost its way, the brand positioning is a mess and customer service at all-time lows: First off, there is a strike at German Airports today. AC often does not allow advance seat selections for (ta && ta.queueForLoad ? - I am looking into LH1153 on July 17th (748 PMI-FRA) and for C class, website says " Seat reservations are not possible on this flight." Is that a sign of overbooking? standard seat, seat in the preferred seating zone, seat with more legroom). It will be introduced in 2024 on the newly delivered Airbus A350s as part of "Lufthansa Allegris," the airline's new long-haul product. When the checks from Lufty stop coming in. LH has become one of the worst airlines in Europe. :), https://www.lufthansa.com/de/de/economy-light-tarif, (Just above the FAQ and right below the baggage calculator.). Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. They will be able to help you resolve the issue. I flew three airlines in my trip to Greece from California. I just checked in for our light on United and they send me to Lufthansa to reserve seats. Lufthansa is an embarrassment to Germany and the Star Alliance. Because you need your AC confirmation number. 5 years ago. After login, you will get an overview of all your bookings in your profile and you can manage these quickly and easily. Hi stillaliveca I have flown a number of Lufthansa flights like your within Europe. I will avoid Lufthansa in the future as much as possible. (Easier said than done, my home airports are FRA and DUS.). As far as the worst European business class goes, Lufthansa is simply unrivalled. I am tall and not thin so a center seat really isn't fun. As for any chargeable seat product, the issuance of an EMD requires the simultaneous issuance of an ETKT (with flight booking) or an existing ETKT (when the preferred . Booking your plane ticket on a Sunday, and departing on Friday, could possibly save you money* based on historical data. Not being frequent plane travelers we thought this was prudent.. But with LH you cannot choose your seats in eco until check-in (23hrs before departure time, sometimes 1-2hrs earlier). In addition, you can enter passport and visa information, and enter details for the Secure Flight program. and when leaving Germany they demand to see your entry stamp into the EU.. After 1.25 hours of holding, it was explained to me that there was something amiss connecting my seats with the United reservation. Without the warning it took 1.5 hrs. I will avoid Lufthansa in the future as much as possible. 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy. Nope. But for now I have left that behind and am enjoying my trip. Now the system will automatically assign you a (probably middle) seat, and if you want to change it, youll have to pay. Hmmm, I wonder what review they will get. Reminder Wake up call. What more can you ask for? I flew three airlines in my trip to Greece from California. You make changes to your journey but on your new flights, equivalent seats are no longer available, advance seat reservations on your new flights are free of charge, or these flights are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines. At least my United Premium Economy seats never changed and my departure is on time Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. I don't know and I am Saturday, the airports are likely to be extra busy. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. Wizz Air baggage allowance 5:52 pm. I come back later and I am told to go hurry, the gate has been changed a 10 minute walk away. The amendment fee does not create an entitlement to the selected seat number or category. And they're giving themselves a hell of an exchange rate on the USD there! Lufthansa has been worse than Ryanair for a while already. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". She is very terse and rude and says she needs o deal with another flight. Lufthansa, leading the race to the bottom since becoming a "5-star" airline. But not on a train that would get me to Munich on time! : 0 800 - 83 84 267. You are not travelling with a small animal in the flight cabin. Telephone our Service Center and book the seat of your choice on +43 5 1766 1000, Monday to Sunday from 08:00 to 20:00. He refuses. Whether you are looking for a last minute flight or a cheap plane ticket for a later date, you can find the best deals faster at KAYAK. Lufthansa is no longer 5-Star airline!!! Please note that the choice is limited under these conditions. Please note: If you are flying to or from Berlin (TXL), Cologne (CGN), Dusseldorf (DUS), London (LHR) or Stuttgart (STR . I was offered a refund for the seats but I have yet to see it. At SFO United said I have to see the check (Can't remember whether I used my Lufthansa account or not.) We got horrible seats and they were so small and close together, I cannot see how that was even humane. A refund for this reason is not possible. You can also use this number to change or cancel a reservation, check in for your flight, or get help with any other issue you may have with your travel plans. This topic has been closed to new posts due to inactivity. Service and perks were mediocre at best. the United website and the Lufthansa website. I tell him no, I dont think so, I've travelled for 50 years and this is not normal. On the plane it was obvious that there were many open economy seats. To be honest, Skyteam offers the most competitive product in Europe. I sat out strike day when all flights were cancelled. They are clueless at Lufthansa about this. In such a case, you can change seats free of charge. Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. I go 10 minutes and at that gate I find that the gate is closing and the agent there tells me YA YEAH Gates change all the time, that is the nature of travel. I am posting this out of frustration and to give others a heads up about booking this codeshare. We should be OK strike wise. Passengers enjoy AC power outlets for charging devices and on-demand TV. This includes wireless charging, Bluetooth connectivity . How a great airline became terrible in over 2 years.. LH is really the worst and I say this as a Miles and More Senator who is forced to fly both them and Austrian bc of their dominance in Central Europe. As with any airline ticket today, you have to think about what you NEED from the flight to determine what your best option is. The amendment fee is not refundable and is forfeited if you do not board the flight. It appears that things have changed. On neither leg did we have the seats I originally selected. Lufthansa airline completely ignored all the information presented to them. The only improvement was that we were able to get connected quickly. To do this, find your trip under My Bookings. 5 star? 2. I was able to upgrade ORD-MUC with miles, but realized my FRA-ORD return is N Class, not upgradable, and we can't select seats until check-in. Lufthansa Miles & More Program Changes 2024, German Politicians No Longer Get Free Lufthansa Elite Status, Qatar Airways Wants To Buy Lufthansa Stake (But Probably Wont), Please view our advertising policy page for additional details about our partners, Do include a carry-on, the standard food & beverage offerings in economy, and the ability to earn miles and status credits, Dont include seat assignments in advance or refunds; for a fee you can book advance seat assignments and get a checked bag. With a 180-degree recline, these seats can become flatbeds. I wonder how much they paid to get this 5-star Skytraxx rating, which, quite frankly, has become a complete joke in the industry. Somebody needs to take a look at Lufthansa operations in Frankfurt. Based in New Delhi, India. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, which either don't offer any food at all, or go bananas with the pricing, hiding behind the "organic" and "premium" stickers. If I book it all on United.com I get a really reasonable price, and can upgrade to economy plus for minimal $$$ on the United flight and cannot get seat assignments on the remaining flights. Yes. Not Lufthansa, but I also had this happen with Uniteds codeshare with Turkish. * Sale, rebooking and refund of ASR on codeshare flights is only possible via the operating carrier. Now that I live near Dresden, they are the main airline from here but in a week I will be driving to Berlin to take a different airline to New York. After he spent 5 minutes telling the flight attendant his tale of self-importance, she took our boarding passes and went away. Lufthansa Booking +1830299 (3190 . And add to that the Ticket Service Charge of about 25 EUR LH is now adding for ticket purchases in their own website!!!!! Visit www.lufthansa.com for more information. All seats will convert into a bed that measures at least two metres long, which is great news for taller passengers. An exemption to the obligation of wearing a face mask can be made on health grounds upon presentation of a negative Covid-19 PCR test result (no more than 48 hours old) alongside the Lufthansa Group form signed by a doctor. Never again. To make things even better, Y catering is suspended on short intra-Europe flights, they're claiming staffing shortages. Thanks Francis, according to LH web chat, I can use my LH booking reference for both (ta && ta.queueForLoad ? Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. The only thing I dont blame them for is their current business class product. You are not travelling with a person who would be dependent on your help in the event of an emergency. Hard to believe that. Easily compare prices for carriers, arrival and departure dates, airplane cabin class, and more when you book with Expedia. standard seat, seat in the preferred seating zone, seat with more legroom). I paid nearly 60 euros for a preferred economy aisle seat on my last long haul from FRA to YVR. Please note that a confirmed Lufthansa seat reservation does not legally entitle you to a specific seat on board the aircraft, but only to the selected category (e.g. I've had previous issues similar to Jojo Rabbit's. This website uses the following additional cookies: (List the cookies that you are using on the website here.). https://www.lufthansa.com/de/de/Sitzplatzreservierung. As Lufthansa described this option up until now: We flew to LHR last month with fully paid Business Classes tickets and BA wanted to charge up to $168 each to reserve each seat, each way. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any time before that. Lufthansa was a problem. The flight is operated by Lufthansa, Lufthansa Regional (Air Dolomiti, Lufthansa CityLine) or Lufthansa Express Rail (DB). Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. A pop-up will appear saying that your seat selection is not complete. 3 times in the last three months when departing FRA for the US the policeman manning passport control has told me they can't find my entry stamp into the EU. With hubs in Frankfurt and Munich, Lufthansa flies to nearly 200 destinations across the globe. Passengers who are HON Circle Members (excl. 7. About 12 years ago, I bought flights on Delta that put me on Air France iron. They have no noticeable disadvantages, even though they aren't ensuite. It is not possible to pay the fare on the bus. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Child fare - children aged between 2 and 12 years require their own seat and can travel for 75% of the regular price of the . Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. I did that, no hassle, paid the fee and got a confirmation number and could seat my seat numbers on both