The Collections of Holland America Line represent tours of a particular focus, available only in select ports. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. Visithollandamerica.com for more information. Or just add any leftover amountto your onboard gratuities. documents, along with new luggage tags. No more waiting for printed cruise documents. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve I got all three answers, the last of which (from Seattle) was all "use it or lose it". Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. I didnt know how we would spend the OBC I had. It's been my experience that you don't have to do anything. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. Usually there is a fee required. Please note that fees and visa requirements are subject to change without notice. For more details please go to the U.S. Department of States Visa Waiver Program page. Offer expires November 15, 2022. Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. I know because I checked. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. What you need to know before you go on a Holland America Line cruise. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Place them in a carry-on bag or keep them with you so you can access them easily. Special life jackets are available for children and infants. Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. It doesn't go by each person unless you have set up separate accounts. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Oh, well, the bottom line is the money is not available to spend. To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. An curved arrow pointing right. I was told by my PVP that this amount was "suggestive" and that I could put down say a 200 deposit by cash, then if my account exceed or was getting close..to this amount to just go and put down more funds, a bit of a pain. Learn more. Extension cords (without surge protectors) are allowed on board when used with proper caution. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. Started June 21, 2021, By For 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase(s). ahead and pack some anti-diarrheal medication with your other medications. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. For a limited time, enjoy all the benefits of our standard Have It All package, including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, a Low Price Guarantee, and upgrades to Premium Wi-Fi and Elite Beverage Packages. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables. Gift orders must be prepaid and received two weeks in advance of sailing. Please log in to purchase your shore excursions. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. Onboard Credit is spending money for you to use to purchase products or services while onboard. If all three are on the same account, it will be credited to that account. An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. LauraS You will have just 1 receipt showing up on your shipboard account. Discussed here very regularly. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Explore cruises to Australia, New Zealand, Asia, Panama Canal, Hawaii, Mexico, Pacific Coast and South America. I think putting a hold on your credit card for 60 dollars a day for children under 10 seems a little bit excessive. Purchase a Surf plan. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. : At some point in your travels you may experience an emergency. You may select to print as many as you need for your vacation. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account (they are paying our deposit because we could not afford it). If you dont use it, you lose it. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. its most convenient for you, 24/7. Registration is free and there is no obligation to bid. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). In that case, Holland America Line will give guests an onboard credit with a value of 110% of the difference between the original booked fare and the lower fare. No, the cash deposit is the same as the credit card deposit. While some credits are If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. MissJammin, November 23, 2016 in Holland America Line. The Promo Credits line is where your Future Cruise, Stockholder, and quick booking credits are combined into one credit. Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. A 3% service fee will be added to your onboard account for all cash advances. I'm not sure why this "issue" crops up every other week, and people go berserk. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. CC Help Jenn Experience the best in cruise ship entertainment. This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. It also gives me spending money on the way home! For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. What can I use it for beside food? The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. what port is grand world voyage in todayoage, what is included in a 7 day complimentary cruise, what is the address of the dock that the ship, what is the address of the dock that the ship is tied, How to Find the Best Binoculars for Wildlife Viewing in Alaska. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. Daytime dress is casual. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License. Fares are applicable on select 2023 and 2024 departures, excluding Grand Voyages and any voyage lasting 3 days or less. This will help prevent delays in obtaining pre-authorization on board. The U.S. dollar is the only currency accepted on board Holland America Line ships. Make the Most of Onboard Credit. All guests should keep themselves advised of changes in government requirements. Your booking will be credited to, and finalized by, your preferred travel advisor. Every charge against your room bill, including the hotel service, can have your OBC used on it. You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. I don't have a problem with a hold for prepaid tips. While we try to fulfill all requests, it may not always be feasible. I'm sure the staff would be grateful. Youll find something that sings to your heart, night after perfect night. Just to confirm-- we can use OBC for the daily service charge? Residents of all other countries should contact the nearest representative embassy or consulate for proper information. Therefore, you are welcome to make yourself at homein the bar, lounge or pool areas. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. My experience has been the same as Krazy Kruizers. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Yes. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Payment of any fines levied is the responsibility of the individual guest. Am I right that this doesn't save you any money, just means you don't have to sign every time? Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. Guests are urged to complete the Online Check-in process before leaving home. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Promotional credits are nonrefundable. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. If for some reason you have not completed your Online Check-in process at least 3 days prior to departure, you will still be able to print your Express Docs, including the boarding pass, up to the departure date. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. Not everything you buy is going to be on board. Plus, I do not think they really want to take the time to check each account onboard to enforce the restrictions HAL places on some OBC. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. I dont think weve paid attention before (obviously not!) I think they use this for special social events for the crew. If you choose, you may settle your account on board with cash, and some folks also choose to use a debit card. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Follow in the wake of great adventurers in a colorful new world. If you receive a busy signal or message, please hang up quickly and try your call again. Additional communication instructions can be found on board the ship in your stateroom information directory. We actually forfeited money on one cruise because we were comped tips, internet and a drink package. These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Started June 21, 2021, By Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. railings, buttons, door handles, countertops, faucets, etc. It is not a deposit, it is a hold on your credit that is available. Do Not Sell or Share My Personal Information. There is a charge for the use of the self- service launderettes and it is coin operated. I think a lot of the confusion results from passengers wanting to reserve the OBC for the gratuities. You are welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. ", On HAL's site: For Booked Guests>Planning and Advice>Shipboard Life>Shipboard Account. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. The reduced deposit applies to sailings of 3 days or longer. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! By Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. You may also receive arrival documentation from Immigration when arriving at the airport. Sharing of any beverage or the package is not permitted. I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. in the bar, lounge or pool areas. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Complimentary champagne will be served at the auctions. All values herein are in USD. Please contact the ships Medical Center for any medication requiring refrigeration. No exceptions will be made. Enjoy warm sunshine, shimmering seascapes and vibrant cities. If you choose, continue the journey into the Yukon on your Alaska cruisetour. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Keep these items close at hand in your purse or jacket pocket. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. Please dial 911 in an emergency. Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. No, the cash deposit is the same as the credit card deposit. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Applies to all guests 18 years of age and over. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. Please see the following important information about your luggage tags. If your OBC is from another source, other than Holland, you can get the amount refunded to you. As we mark this historic milestone, we want to extend our gratitude to you for an incredible 150 years of continuous support sharing the tradition of travel. Any excess deposit will be refunded to you at the end of the cruise. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. For our family of three alone, the hold would have been more than $1200 (maybe more than $1400; can't remember right now). There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). Souvenirs can? Your baggage will arrive in your stateroom later that afternoon. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). Allsuch requests should be made before sailing through your travel advisor. Bring your travel and health insurance information and have it handy at all times. Download Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Birth certificates can be an original or certified copy. A luxurious dining experience in a room graced with fine art and antiques. How about a wine package or two? Yet another reminder why I'm a happy American Express cardholder: never having to worry about this issue. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. You should have it available at the gangway when disembarking so please. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore. I'm going to have to remember that I have a $2500 hold on my card. Mail: Letters and postcards may be mailed from the ship while in ports of call. The time to reserve your desired stateroom, suite and dining preference is now. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. And we usually spend at least $300-$400 on pictures alone, and several excursions and spa. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. Get closer to Alaska's natural wonders aboard our perfectly sized ships. Head to B.B. From time to time guests encounter transportation delays in getting to their cruise ship. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. On embarkation day, you will need to register your credit or debit card (Holland America Line Rewards Visa, Visa, Mastercard, American Express, Discover) in order to use your onboard account for shipboard purchases. Please keep this available for check-in. Appointments may be made in advance on our web site athollandamerica.comor once on board. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Items that should be registered generally include those not manufactured in your country. Discover timeless treasures and encounter captivating cultures. (Only a few days before I told her about the deposit, she booked this cruise on a frenzied whim [long story, it was all rather unexpected] and, because of the deadline, I suppose, had to pay for the entire cruise for all seven of us in Oceanview rooms at the time that she booked it). Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. The luggage tags are clearly marked with your ship name. Religious services may not be able to be held on embarkation/disembarkation day. HAL does listen (at times) to their cruises, so please tell them to allow this. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Please contact Guest Services for more details. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. I'm not sure why this "issue" crops up every other week, and people go berserk. Featured fares are per stateroom based on double occupancy. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Casual dining is available in the Lido Market every night. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Dive In featuring hamburgers and hot dogs. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. In Seattle. It is not that unusual to be given incorrect information by HAL customer service reps. Distribute your ship phone number to friends and relatives. Inmany ports taxi lines can be long and distances to private transportation can be lengthy. I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. If you reside in the UK please visit. For this reason, Holland America Line has size and weight guidelines for scooters. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. ), and spa treatments. Do Not Sell or Share My Personal Information. All of the Crew Appreciation and Service Charge payments made by all guests on all ships in our fleet are pooled, net of credit card transaction fees. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. Telephone: At some point in your travels you may experience an emergency. Hope it works out for you. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Choose from a wedding on board one of our ships or at a land destination. Customs officials will not be available at the ship during check-in to register valuables. The password will need to be disclosed to the youth staff upon pick up of the child. HAL reserves the sole right to determine the method of compensation made to guests.